Nationwide Customer Support Role
2 weeks ago
We are excited to offer a customer support role as part of our nationwide apprenticeship program. At Skern Training and Skills, we pride ourselves on delivering high-quality training that sets our students up for success.
About the JobIn this role, you will be working with clients across the country, providing top-notch customer service and support. Your key responsibilities will include answering phone calls, responding to emails, and greeting customers as they enter our facilities. We are looking for individuals with excellent communication and interpersonal skills, as well as strong problem-solving abilities.
Key Requirements- Excellent Communication: Develop strong verbal and written communication skills to engage with customers
- Interpersonal Skills: Build rapport with customers and colleagues alike, creating a positive and professional atmosphere
- Problem Solving: Employ critical thinking to resolve customer issues effectively
- Organization and Time Management: Prioritize tasks and manage time efficiently to meet deadlines
To be successful in this role, you will need GCSE or equivalent English (Grade 4) and Maths (Grade 4) desired. Additionally, you should possess customer care skills, analytical skills, logical thinking, creativity, initiative, and non-judgmental qualities.
Training and Career DevelopmentWe will provide comprehensive training and support to help you achieve your career goals. As an apprentice, you can expect to earn a competitive salary of around £18,500 - £22,000 per annum, depending on location and experience.
We are committed to helping you grow and develop in your career. If you are enthusiastic about customer service and eager to learn, we encourage you to apply for this exciting opportunity.
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