Senior Business Solutions Consultant
4 weeks ago
About the Role
As a Senior Business Solutions Consultant at LexisNexis Risk Solutions UK Ltd., you will play a key role in delivering exceptional customer experiences and ensuring timely project delivery. Leveraging your expertise in our product suite, you will provide valuable insights and guidance to customers, presenting, analyzing, and problem-solving to configure our RiskNarrative platform.
Responsibilities
- Deliver bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
- Work closely with the Client Director on dedicated customer accounts to offer proactive and excellent customer service.
- Develop financial crime strategies and configure the RiskNarrative platform to meet customer objectives.
- Gather client requirements by asking the right questions and documenting details to configure our systems.
- Support and guide business customers through the full life-cycle of onboarding, meeting timescale requirements.
- Ensure client satisfaction with implemented solutions and conduct product training and client demonstrations.
Requirements
- Experience of implementing and configuring bespoke customer SaaS products.
- Demonstrate use of REST API for integrating SaaS platforms, familiar with JSON, XML, and Webhooks.
- Demonstrate excellent teamwork and verbal and written communication skills.
- Able to meet deadlines to meet client performance guarantees and service level agreements.
- Able to react well to rapidly changing requirements with a positive attitude.
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