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Consumer Automotive Relationship Leader

2 months ago

London, Greater London, United Kingdom Infopro Digital Automotive Full time

Job Summary:

Infopro Digital Automotive is seeking a highly skilled professional to lead our Global Customer Experience and Relationship efforts in the Consumer Automotive division. As a key member of our team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty across our brands, including Haynes, Chilton, Clymer, Revue Technique Automotive, and Gregorys.

Key Responsibilities:

  • Develop and execute customer experience strategies to drive loyalty and retention
  • Collaborate with cross-functional teams to identify and prioritize customer needs
  • Lead the development of customer-centric initiatives and programs
  • Measure and analyze customer feedback and sentiment
  • Provide insights and recommendations to inform business decisions

Requirements:

  • Proven experience in customer experience leadership or a related field
  • Strong understanding of customer behavior and preferences
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and provide actionable insights
  • Strategic thinking and problem-solving skills

What We Offer:

Infopro Digital Automotive is a dynamic and innovative company that offers a range of benefits and opportunities for growth and development. We are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.