IT Support Specialist

4 weeks ago


Poole, Poole, United Kingdom Sunseeker International Ltd Full time

About Sunseeker International

Sunseeker International Ltd is a leading yacht manufacturer that has revolutionized the motor yacht industry since its inception in 1967. Our passion and drive have enabled us to break boundaries in design and innovation, setting us apart from the rest.

At the heart of our success lies our commitment to technical and design excellence. Our expert hands and attention to detail ensure that every Sunseeker yacht is a masterpiece. Despite the era of digital production and automated assembly, we remain dedicated to creating hand-built, hand-finished boats that exceed our customers' expectations.

We are seeking an IT Support Engineer to join our team in Poole. As an IT Support Engineer, you will work alongside our infrastructure team to provide 1st, 2nd, and 3rd line support to our end-users, ensuring a smooth operation of our IT infrastructure. This role will require you to travel between sites.

Key Responsibilities

  • Regularly report on the progress of infrastructure improvement initiatives
  • Assist with planning infrastructure upgrades and enhancements, minimizing downtime, and impact to the business
  • Installation and configuration of new or replacement IT hardware and mobile devices in both Microsoft and Apple environments
  • Review existing infrastructure effectiveness and determine opportunities to improve system performance, availability, and reliability
  • Respond to service desk requests via phone, Teams, and the service desk, ensuring timely resolution of issues

Requirements

  • 5 GCSEs including Maths and English
  • A minimum of 2 plus years experience in 2nd or 3rd level infrastructure or support roles
  • Strong knowledge of Microsoft Windows OS, O365, and common IT Applications
  • A good understanding of networking capabilities, encompassing TCP/IP, DNS, routing, firewalls, and switching
  • Knowledge of Active Directory Management and backup and restore methodologies as well as Disaster Recovery best practices
  • Experience with Wi-Fi products, such as HP Aruba

Why Work for Sunseeker International?

As a Sunseeker International employee, you will have the opportunity to work with a leading yacht manufacturer that values innovation, excellence, and teamwork. Our comprehensive employee benefits package includes a generous company pension scheme, employee referral scheme, private medical insurance, and annual leave increases with continued service.



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