Reservations Coordinator

3 weeks ago

Birmingham, Birmingham, United Kingdom The Belfry Full time
Reservations Coordinator Role

At The Belfry, we are seeking a skilled Reservations Coordinator to join our team. As a key member of our reservations office, you will be responsible for delivering exceptional customer service and ensuring a smooth experience for our guests.

About the Role

This is a 40-hour per week contract, working 5 days out of 7. The reservations office is open from 9-7pm, so shift times can be varied.

You will be responsible for:

  • To sell, manage, and upsell The Belfry's facilities to their full potential, maximising all revenue opportunities to grow resort revenue, achieving targets and building client relationships.
  • To be instrumental in the smooth and professional running of resort services through excellent inter-departmental communications
  • To ensure that whichever method a client chooses to communicate with The Belfry that the booking and queries are dealt with promptly and thoroughly

About You

The ideal candidate will have had experience with guest-facing or telephone roles and experience working in a spa Reception or spa Reservations department

You will also be:

  • Someone who genuinely enjoys providing exceptional customer service
  • Driven to deliver guest and financial targets

Able to develop strong relationships with your guests, teams and colleagues

Ability to work on your own initiative

Great organisational skills

An understanding of Opera, Premier Spa, Concept, Excel etc.

Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over 20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than 'just a job': we are a community that values each individual's contribution and growth, whilst supporting each other's success - regardless of department or role. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - aren't just words; they're the foundation of our culture and the essence of who we are.

We are seeking a skilled Reservations Coordinator to join our team. As a key member of our reservations office, you will be responsible for delivering exceptional customer service and ensuring a smooth experience for our guests. The ideal candidate will have had experience with guest-facing or telephone roles and experience working in a spa Reception or spa Reservations department. You will also be someone who genuinely enjoys providing exceptional customer service, driven to deliver guest and financial targets, able to develop strong relationships with your guests, teams and colleagues, and have great organisational skills. If you're seeking a place where you can contribute, grow, and have a lasting impact - then the Belfry Hotel & Resort is the place for you.

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