Technical Support Specialist
1 month ago
We are seeking a highly skilled Technical Support Engineer to join our team at M Group Services Limited T/A Magdalene Limited in Kirkintilloch, Scotland.
The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring that their issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide technical support and assistance to customers via phone, email, and other communication channels.
- Investigate and resolve technical issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain knowledge of our products and services to provide accurate and effective support.
Requirements:
- 37.5 hours per week, Monday to Friday with 1 week out of 4 on call to support the 24 hour NOC department.
- Strong technical skills and knowledge of telecoms and IT systems.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
About Us:
M Group Services Limited T/A Magdalene Limited is a leading telecom services supplier offering a complete end-to-end service. We are committed to providing exceptional customer service and support to our customers.
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