TPA Administrative Assistant

2 days ago


London, Greater London, United Kingdom Promote Project Full time
About Promote Project

Promote Project is an insurtech company that creates and develops innovative solutions to automate highly manual tasks and tackle long-standing problems in the industry. Our team of experts has a deep understanding of SaaS and digital claims, and we are committed to setting a new standard for TPAs, insurance technology providers, and adjusters alike.

We are a venture-backed company by Bain Capital and Altai Ventures and began operations in May 2022. Our mission is to provide top-notch support and services to our clients and partners.

Job Description

We are seeking a highly organised and detail-oriented TPA Administrative Assistant to join our team. The successful candidate will be responsible for supporting a team of multi-line adjusters with administrative responsibilities to move claims to resolution. Tasks will include setting up claim files, data entry, financial reconciliation, and document review/upload.

The ideal candidate has a willingness to help us continuously improve the support function, build and document new processes, and consistently look for ways to streamline their function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements.

Duties and Responsibilities
  • Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information
  • Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need
  • Manage incoming mail and upload to the correct claim
  • Prepare standard form letters and claim closing documents
  • Strong time management and prioritisation skills to manage multiple types of tasks and SLAs
Requirements
  • Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organisation or compliance organisation such as:
    • Claims support experience
    • Policy admin support
    • Compliance database management
  • Excellent verbal and written communication skills, and a strong attention to detail
  • Superior organisational skills and the ability to prioritise the workload
  • Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary
Compensation

$70,000 - $90,000 per year

Benefits
  • Generous health-insurance package
  • Pension plan with employer contributions
  • Competitive holiday/leave policy in addition to bank holidays
  • Industry qualifications paid by us (after a qualifying period)
  • Work from anywhere to facilitate work-life balance
  • Laptop, large second monitor, and other quality-of-life equipment


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