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Business Development Operations Manager
1 month ago
We are seeking a highly skilled Business Development Operations Manager to support the Head of Service Delivery with all aspects of technical and administrative duties.
Key Responsibilities- To ensure that services provided by our TPAs meet required levels, proactively developed to enhance customer experience and protect underwriting performance.
- Build effective relationships at all levels with customers and suppliers.
- Deal with agent and client enquiries via telephone and in writing to agreed service standards.
- Liaise with Underwriters to manage and resolve non-standard and complex queries to customer satisfaction.
- Analyse MI reports to ensure they accurately reflect current position.
- Demonstrate in-depth knowledge of policy cover and recoveries process, discussing confidently with external and internal clients and TPAs.
- Maximise subrogation and cost containment wherever possible.
- Assist in resolving customer disputes, preparing papers and liaising with relevant parties.
- Prepare performance analysis reports and interpret results.
- Undertake audits of Third-Party Administrators.
- Assist with delivery and analysis of customer surveys.
- Good working knowledge of travel, personal accident & loss of licence insurances.
- Highly articulate and confident when dealing with people at all levels.
- A clear understanding of Conduct and Compliance requirements and responsibilities.
- Empathetic, flexible and assertive customer management skills.
- Able to organise own time and prioritise workload to tight deadlines.
- Strong numeric, IT and analytical skills.
- Self-motivated and able to work effectively as part of a team and independently.
- A good knowledge of Microsoft Office Applications and an interest in web-based technology.
We offer a competitive salary, around £35,000 - £40,000 per annum, depending on location and experience, along with a range of benefits including professional development opportunities and a supportive work environment.
