Club Operations Manager

3 weeks ago


Brent, Greater London, United Kingdom Blue Peg Recruitment Full time
Club Supervisor

Blue Peg Recruitment is seeking a highly skilled and experienced Club Supervisor to join our team. As the key point of contact for our members, you will be responsible for ensuring their needs are met with excellence and professionalism.

Key Responsibilities:
  • Member Relations: Build and maintain strong relationships with members, addressing any queries or concerns promptly and professionally.
  • Operations Management: Oversee the daily operations of the Club, including the co-working space and serviced offices, ensuring all facilities are well-maintained and running smoothly.
  • Team Supervision: Manage and lead a small team of front-of-house staff, providing training, guidance, and support to ensure high standards of service.
  • Event Coordination: Assist in organising and executing member events, ensuring they are successful and align with the Club's standards.
  • Health and Safety Compliance: Ensure that all health and safety regulations are adhered to within the Club.
  • Financial Oversight: Assist with budget management, monitor expenses, and ensure that financial targets are met.
  • Problem-Solving: Handle any issues or emergencies that arise, ensuring minimal disruption to members.

Requirements:

  • At least 3 years of experience in a supervisory or management role within a high-end hospitality, co-working, or serviced office environment.
  • Strong customer service skills with a genuine passion for creating a positive member experience.
  • Proven ability to lead and motivate a team.
  • Excellent verbal and written communication skills.
  • Strong organisational and multitasking abilities, with a keen eye for detail.
  • Ability to think on your feet and resolve issues efficiently.
  • Willingness to work flexible hours, including some evenings and weekends, to accommodate the needs of the Club.

Benefits:

  • Competitive salary of £30,000 per year.
  • Opportunities for career development and growth within the organisation.


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