Residential Service Manager

17 hours ago


London, Greater London, United Kingdom AccorHotel Full time

About the Role

The Residential Concierge Lead is responsible for managing the daily operations of the residential concierge desk at Raffles London OWO Residences, working closely with the Residents Relations Manager to ensure seamless service delivery.

This role requires a high level of service quality and expertise in handling resident queries and requests. The successful candidate will have excellent communication and problem-solving skills, ensuring a luxurious experience for our residents.

Responsibilities:

  • Lead the day-to-day running of the residential concierge desk
  • Work closely with Security, F&B, Housekeeping, Engineering, and Spar departments to deliver exceptional service
  • Preempt and deliver a high-quality level of service to residences while meeting delivery targets

Salary Estimate: £45,000 - £60,000 per annum

About You

  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple priorities
  • High level of discretion and confidentiality when dealing with sensitive information

Benefits

  • Pension scheme
  • Annual leave entitlement
  • Opportunities for professional development


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