Customer Service Leader for a Charming Collection of Rural Pubs
3 weeks ago
A Career with Opportunities for Growth and Development
At Vintage Inns, we are seeking an experienced Customer Service Leader to join our team as a Part Time Shift Supervisor. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and leading a team to succeed.
About the Role
The successful candidate will be responsible for leading a team that provides a warm welcome to all guests, ensuring that they have a memorable experience at our pub. You will be expected to maintain high standards of cleanliness and safety, and to act as a host, serving guests and confidently leading your team.
Responsibilities
- Lead a team of servers and bartenders to ensure seamless service delivery
- Act as a host, greeting guests and ensuring they have a positive experience
- Maintain high standards of cleanliness and safety in the pub
- Confidently lead your team during peak periods
Requirements
To be successful in this role, you will need:
Experience in a customer-facing role, preferably in the hospitality industryExcellent communication and leadership skillsAble to work well under pressure and lead a team during peak periodsKnowledge of health and safety procedures and protocolsWhat We Offer
We offer a competitive salary of £20,000 - £25,000 per annum, depending on experience, plus benefits including:
Flexible shifts to fit around you33% discount across all our brands20% discount off all of our brands for friends and familyWagestream – a financial toolkit that helps you manage your financesNever a dull moment – fun, laughs and lifelong friendsTeam Socials – work hard, play hardBenefits Package
In addition to the above, you will receive:
A pension scheme28 days paid holidayHigh-street shopping discountsFree sharesAn employee helpline for support and guidanceJoin Our Team
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and leading a team, we would love to hear from you. Please apply now with your CV and a covering letter explaining why you are the ideal candidate for this role.
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