Belfast Hotel Operations Coordinator

2 days ago


Belfast, United Kingdom Miller Group Global Limited Full time
Job Overview:

The Night Manager Associate will play a critical role in ensuring the smooth operation of our Belfast hotel's front office. This individual will be responsible for maintaining accurate records, coordinating guest services, and providing exceptional customer experiences.

Responsibilities:
  1. Maintain comprehensive knowledge of hotel policies, procedures, and services.
  2. Assist in managing front desk operations, including checking in guests, handling reservations, and addressing concerns.
  3. Collaborate with the Front of House Manager to develop and implement strategies for improving customer satisfaction and operational efficiency.
  4. Respond promptly to guest inquiries, resolving issues in a courteous and professional manner.
  5. Contribute to maintaining a clean and organized front office environment.
Compensation:

The estimated annual salary for this position is £38,000 - £48,000, based on qualifications and experience.

Requirements:

To excel in this role, candidates should possess:

  • A degree in Hospitality or a related field.
  • At least 3 years of experience in a similar position.
  • Outstanding communication and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in Microsoft Office and other relevant software applications.


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