Service Advisor Role

2 weeks ago


Inverness, Highland, United Kingdom Arnold Clark Full time
Service Advisor Role

We are seeking an experienced Service Advisor to join our team at Arnold Clark. As a Service Advisor, you will be responsible for delivering exceptional customer service, ensuring that our customers receive the best possible experience when dealing with our service and vehicle repair departments.

Key Responsibilities:
  • Handling customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Liaising with the workshop and bodyshop to progress work through the system.
  • Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
  • Providing customers with clear and accurate solutions to any faults or repairs found on their vehicle.
  • Treating dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
  • Maintaining customer records, such as vehicle details and service histories, accurately and efficiently.

Requirements:
  • A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
  • Demonstrable computer literacy and knowledge of IT systems and applications.
  • The ability to multi-task and be highly adaptable within a busy environment.
  • Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
  • Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.

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