Senior Operations Director

4 weeks ago


Cardiff, Cardiff, United Kingdom Accor Full time

Discover a new challenge in operations management with Accor

Company Overview

Located in the heart of Cardiff, our Novotel hotel offers a unique blend of style and comfort for guests. With its prime location overlooking the historic Bute East Dock, we're perfectly positioned for both leisure and business travellers.

Our hotel features an impressive array of amenities, including a gym, swimming pool, and steam room, making it an ideal choice for those looking to relax and unwind. The on-site Customs Shed restaurant serves up a delicious mix of local and international cuisine, while our bar offers a range of refreshing beverages.

Salary and Benefits

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, as well as a range of exciting benefits:

  • An allowance for meals while on duty
  • A comprehensive uniform package
  • A Cycle to Work Scheme to help you get to work
  • An Eye Care Voucher for your vision needs
  • Extra holiday days to recharge
  • A Pension Scheme to plan for your future
  • Exclusive discounts with Merlin Entertainment
  • A special birthday celebration with our Bonanza
  • The opportunity to enjoy Accor Dining Experiences at our hotels and restaurants
  • Development opportunities through Accor Academy
  • Prioritization of your well-being with VIVUP

Plus, as part of the Accor Group, you'll have access to training in all hotel professions and infinite possibilities for career development across multiple establishments and brands.

Job Description

The Operations Manager plays a critical role in ensuring the smooth operation of our hotel, reporting directly to the General Manager and acting on their behalf in their absence. This key position is responsible for overseeing all aspects of the hotel's operation, including Food and Beverage, Rooms, Guest Experience, and Sales and Marketing.

Your main objective will be to enforce standards and guarantee a consistently high-quality guest experience. You'll coordinate all aspects of the operation to ensure each outlet functions optimally, focusing on service, revenue generation, and cost management.

You'll foster a culture that's service-focused, positive, and driven to succeed, open to change and creative in approach. This includes developing the talent within the department to ensure all reporting HODs and talents are effective in their current roles and developed to the next level.

  • Carry out Duty Management shifts accordingly DM ROTA and business needs
  • Leadership & Reporting
  • Comprehensive Operational Oversight
  • Quality Assurance
  • Coordination & Optimization
  • Culture & Development
  • Talent Management: Duty Management
  • Liaise with hotel departments on customer requests, recognised as a facilitator within the establishment
  • Build customer loyalty, ensuring repeat business
  • Additional tasks given by Reporting Manager
Required Skills and Qualifications

To be successful in this role, you'll need:

  • Strong leadership skills
  • Excellent customer service skills
  • Problem-solving abilities
  • Effective communication skills
  • Financial acumen
  • Operational knowledge
  • Technical skills
  • Adaptability
  • Cultural competence
  • The right to work in the UK

Please note that a clean driving licence would be beneficial but not essential.

As a member of our team, you'll have the opportunity to develop your skills and progress your career within the company.


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