Fashion Stylist

2 weeks ago

Ellesmere Port, Cheshire, United Kingdom AllSaints Full time

About the Role

We are seeking a highly motivated and fashion-conscious individual to join our team as a Fashion Stylist - Part Time. As a key member of our retail team, you will be responsible for providing exceptional customer service, styling customers in our latest collections, and maintaining the store's aesthetic.

Key Responsibilities

  • Style customers in our latest collections, sharing your detailed product knowledge and providing an exceptional brand experience
  • Maintain the store's aesthetic, ensuring that product is readily available for customers and that floor sets and standards are upheld at all times
  • Handle and respond to first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
  • Empower customers to make service decisions to resolve their issues while retaining their loyalty and trust
  • Work as one team with the same goal, supporting and observing peers, seeking feedback to support growth and development

Requirements

  • Friendly and attentive, constantly interacting with customers in-store and online to provide an exceptional customer experience
  • Awareness and knowledge of our brand, style, and brand values, supporting and influencing peers and customers alike
  • Can-do attitude and lots of enthusiasm, interacting with customers and colleagues on our busy shop floors
  • Good problem-solving techniques and ability to do so with pace, empathy, and sometimes under pressure
  • Tech-savvy, processing transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
  • Active awareness of brand campaigns, lookbooks, and new product launches, a passionate advocate of all things AllSaints
  • Excellent attention to detail
  • A confident communicator

About the Location

Our outlet store in Cheshire Oaks has been open since and usually trades from 09:00am - 20:00pm (subject to seasonal change). With nearly eight million visitors per year, our teams are always kept busy. They also care very much about the environment and have all signed up to plant trees in partnership with a local charity, utilising our paid volunteering day employee benefit. Approximately a 30-minute journey from Chester station.

What We Stand For

  • The Customer is the Boss - We work as one proud team to get the best for our customers
  • One Team - We are joined up and encourage others to share their ideas
  • We Do What We Say We Will - We know our goals, and we work with clear outcomes in mind
  • We Are Responsible - We are self-aware, understand the impact we have on others, and are positive about the future

Benefits

  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
  • Potential to earn more from our team commission scheme
  • We are a disability-committed certified employer
  • Employee discount for you to spend with family and friends
  • Up to 2 years' service - 33 days (25 days + bank holidays)
  • Over 2 years' service - 36 days (28 days + bank holidays)
  • Access to dental cash plan & free virtual GP appointments through Aviva
  • UNUM employee assistance helpline
  • Life assurance cover
  • Access to discounted gym membership and corporate discounts
  • Free, confidential, wellbeing and lifestyle support with Retail Trust
  • Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
  • Health days for you to use either for physical or mental wellness
  • Dedicated mental health support from our mental health first aiders
  • Eye care vouchers, season ticket loans, and much more

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