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Risk Management Specialist

1 month ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time

We are Allwyn UK, a leading multi-national lottery operator. As a Risk Management Specialist, you will be responsible for managing inbound and outbound calls and webchats from players identified as potentially at risk.

The role involves delivering outbound Responsible Play calls to players who have been identified as 'at risk', adopting a sensitive and empathetic approach when speaking with at-risk players, liaising with other teams within the department to help resolve customer complaints relating to Responsible Play, and accurately applying breaks and exclusions.

  • Deliver effective interventions to support players in need
  • Liaise with cross-functional teams to ensure seamless service delivery
  • Analyse data to identify potential risks and develop strategies to mitigate them

In addition to your technical skills, you will also require excellent communication and interpersonal skills to work effectively with colleagues and customers.

Key Responsibilities:
  • Manage player relationships and provide support through proactive outreach and engagement
  • Collaborate with internal stakeholders to address player concerns and issues
  • Develop and maintain knowledge of Responsible Play tools and limits

You will be based in our offices in the UK and will be working closely with our team to ensure that our players receive the highest level of service.

This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our players.

We offer a competitive salary package including a basic salary of £30,000 - £35,000 per annum, depending on experience, plus benefits such as 26 days paid leave, annual bonus scheme, and pension scheme.