Customer Service Supervisor

3 days ago


Watford, Hertfordshire, United Kingdom Lids Full time
About Our CompanyGeneral Overview

LIDS is a company that values Leadership, Integrity, Dedication, and Service. These principles guide our actions and decisions, and we expect all team members to uphold them.

Our company's success relies on our employees' ability to embody these values in everything they do. It's essential to understand and live by these principles to contribute to our vision.

Key Responsibilities

As a Part Time Supervisor, you will be responsible for:

  • Sales Growth: Utilize LIDS selling 101 to provide exceptional customer service, resulting in increased sales.
  • Sales and Customisation Focus: Prioritise sales and customisation efforts to meet customer needs.
  • Customer Satisfaction: Prioritise the customer's needs at all times, offering great brand and product knowledge.
  • Transaction Processing: Process transactions efficiently and accurately.

Brand Image: Uphold the LIDS image by:

  • Maintaining a professional appearance consistent with Company Dress Code Policy.
  • Adopting a positive attitude towards our Company (in and out of the workplace).
  • Contributing to a positive and inclusive work environment.

Expense Control: Protect Company assets within the guidelines of LIDS Retail policies, manage store inventory, and assist with accurate product counts.

Additional Responsibilities

Health, Safety & Wellbeing: Ensure awareness and adherence to relevant Health & Safety regulations, reporting damage to fixtures and fittings, and reacting appropriately to accidents.

Required Knowledge & Skills
  • Prior retail or sales experience is desirable; a passion for customer service and dedication to delivering a memorable experience is essential.
  • Excellent written and verbal communication skills, with a positive and welcoming approach.
  • Prolific knowledge of LIDS products, with a drive to continuously learn and develop.
  • Flexibility to work additional hours to cover sickness, holiday, or during peak periods.
  • Methodical, thorough, with great attention to detail.
  • Excellent numeracy skills, with the ability to operate till/EPOS systems.
  • Strong interpersonal skills, with the ability to communicate verbally in a clear and professional manner.


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