Centre Director

Job Title: Centre Director

About Us:

TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded.

About the Role:

As Centre Director, you will be responsible for leading, managing and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre. This includes ensuring excellence in customer service, developing strategic plans, and ensuring all processes are in place to run a successful TPS Centre.

Key Responsibilities:

• Ensure the Centre targets and business objectives are achieved
• Translate overall sales targets into departmental targets and set challenging but achievable goals
• Motivate, recognise, and incentivise the team
• Create Personal Development Plans, monitor progress, and provide developmental or corrective support where required
• Create a Manpower Plan for your centre and put a succession plan in place
• Maintain a customer-centric culture in the business
• Maintain a high level of customer satisfaction via the team
• Work within the identified sales strategy to increase sales revenues within the team
• Regularly monitor business performance, identify opportunities for improvement, and take action for any deviations
• Analyse internal and external market data to develop an understanding of the potential sales opportunities
• Work to achieve agreed business plan and budget - controlling costs within agreed parameters including Gross Margin levels
• Ensure compliance with business standards and processes, financial, legal, and ethical guidelines (including Warranty)
• Maintain an effective relationship with all stakeholders
• Ensure the overall security of the stock and premises

What We Offer:

At TPS, we offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience, plus benefits and a genuine platform to excel and achieve your career objectives. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.

Essential Skills:

• A proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment
• A passion for providing a great customer service experience and the automotive industry
• The ability to communicate effectively and build strong relationships with key stakeholders
• Experience at devising strategies and implementing plans
• The ability to provide an exceptional customer service experience
• Ability to plan strategies and activities to grow and develop a business
• Sales focussed and results orientated
• High degree of IT literacy and proficient user of MS Office
• Management experience

Salary Range: £60,000 - £80,000 per annum