Service Desk Engineer

3 days ago


Grantham, Lincolnshire, United Kingdom Datcom Full time

We are seeking an experienced Service Desk Engineer to join our team at Datcom. As a key member of our technical support team, you will be responsible for providing high-quality support to our clients.

This role involves:

  • Providing remote support to clients via phone, email, and other communication channels.
  • Responding to and resolving technical issues in a timely and efficient manner.
  • Escalating complex issues to senior engineers or other teams as needed.
  • Managing and prioritizing your workload to meet service level agreements.
  • Collaborating with other teams to resolve technical issues and improve overall service delivery.
  • Staying up-to-date with the latest technologies and best practices in IT support.

Requirements:

  • Up-to-date Microsoft certifications.
  • Experience with Windows Desktop support, Server support, and maintenance.
  • Active Directory administration.
  • Group policy administration.
  • Microsoft 365 and Microsoft Azure support and maintenance.
  • Microsoft Endpoint Manager.
  • VMware vSphere and Horizon.
  • Network support on routers, switches, firewalls, and other networked devices.
  • Software support for end-user applications.
  • PowerShell.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to the latest technologies and tools.


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