IT Support Specialist

2 weeks ago


Sprowston, United Kingdom Acora Full time
About Acora

We're a company that's been dedicated to delivering exceptional IT experiences for over 25 years. Our mission is to empower individuals through innovative IT solutions.

Role Overview

You'll be working closely with our customers to provide top-notch support across a diverse range of technologies. Whether it's over the phone, through remote assistance, or on-site, you'll be the go-to expert for resolving technical issues.

Key Responsibilities
  • Diagnose and resolve complex IT problems within our service level agreements.
  • Manage case records with precision and accuracy using our IT Helpdesk system.
  • Proactively follow up on cases to ensure customer satisfaction meets our KPIs.
  • Meet individual KPIs and contribute to the team's success.
  • Provide exceptional customer service via phone calls and on-site visits.
  • Administer active directory objects, phone systems, and software updates.
  • Raise cases from emails and our proactive monitoring system.
  • Evaluate incidents and escalate when necessary.
  • Develop and share knowledge through Knowledge Base Articles.
  • Participate in departmental improvements aligned with our ISO accreditations.
Requirements
  • Proven experience in customer-facing roles.
  • Excellent verbal communication skills for technical and non-technical customers.
  • Strong organisational and time management skills.
  • Problem-solving abilities with logical thinking.
  • High motivation, self-management, and meeting deadlines in a fast-paced environment.

  • IT Support Specialist

    1 month ago


    Sprowston, United Kingdom Syntax Consultancy Ltd Full time £35,000

    IT Support Specialist Please ensure that your application details are complete and accurate before submission for this role. Permanent Position Norwich (Hybrid) Salary up to £35,000 (Negotiable based on experience) + Benefits An experienced IT Support Specialist is required with a strong background in Windows Server and IT Networking. This is an...

  • Support Specialist

    3 weeks ago


    Sprowston, United Kingdom TeacherActive Full time

    Job Title: Learning Support AssistantJob Summary:We are seeking a dedicated and compassionate Learning Support Assistant to join our team at a supportive school in Norfolk. As a Learning Support Assistant, you will play a vital role in helping children with Autism thrive academically and emotionally.Key Responsibilities:Provide personalized support to...

  • Support Specialist

    3 weeks ago


    Sprowston, United Kingdom TeacherActive Full time

    Job Title: Learning Support AssistantJob Summary:We are seeking a dedicated and compassionate Learning Support Assistant to join our team at a supportive school in Norfolk. As a Learning Support Assistant, you will play a vital role in helping children with Autism thrive academically and emotionally.Key Responsibilities:Provide personalized support to...


  • Sprowston, United Kingdom TeacherActive Full time

    Job Title: Learning Support AssistantJob Type: Temporary or ContractLocation: NorfolkAbout the Role:We are seeking a dedicated and compassionate Learning Support Assistant to work at a supportive school in Norfolk, helping children with Autism thrive both academically and emotionally.Key Responsibilities:Provide personalized support to children with...


  • Sprowston, United Kingdom TeacherActive Full time

    Job Title: Learning Support AssistantJob Type: Temporary or ContractLocation: NorfolkAbout the Role:We are seeking a dedicated and compassionate Learning Support Assistant to work at a supportive school in Norfolk, helping children with Autism thrive both academically and emotionally.Key Responsibilities:Provide personalized support to children with...


  • Sprowston, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for Theatre PractitionerMeridian Business Support is seeking an experienced Theatre Practitioner to join our team in Norwich. As a key member of our Private Healthcare Client's Theatre Team, you will be responsible for preparing operating theatres and anaesthetic rooms for surgery, ensuring efficient and safe procedures.Key...


  • Sprowston, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for Theatre PractitionerMeridian Business Support is seeking an experienced Theatre Practitioner to join our team in Norwich. As a key member of our Private Healthcare Client's Theatre Team, you will be responsible for preparing operating theatres and anaesthetic rooms for surgery, ensuring efficient and safe procedures.Key...

  • Theatre Practitioner

    2 weeks ago


    Sprowston, United Kingdom Meridian Business Support Full time

    Job Summary:Meridian Business Support is seeking an experienced Theatre Practitioner to join our team in Norwich. As a key member of our Theatre Team, you will be responsible for preparing the operating theatre/anaesthetic room for surgery, ensuring efficient and safe procedures.Responsibilities:Prepare the operating theatre/anaesthetic room for surgery,...

  • Theatre Practitioner

    2 weeks ago


    Sprowston, United Kingdom Meridian Business Support Full time

    Job Summary:Meridian Business Support is seeking an experienced Theatre Practitioner to join our team in Norwich. As a key member of our Theatre Team, you will be responsible for preparing the operating theatre/anaesthetic room for surgery, ensuring efficient and safe procedures.Responsibilities:Prepare the operating theatre/anaesthetic room for surgery,...

  • IT Support Specialist

    2 weeks ago


    Sprowston, United Kingdom Acora Full time

    About AcoraWe're a company that's been dedicated to delivering exceptional IT experiences for over 25 years. Our mission is to empower individuals through innovative IT solutions.Role OverviewAs a 2nd Line Support Technician, you'll be the go-to expert for resolving complex IT issues within our service level agreements. You'll work with a diverse range of...

  • IT Support Specialist

    2 weeks ago


    Sprowston, United Kingdom Acora Full time

    About AcoraWe're a company that's been dedicated to delivering exceptional IT experiences for over 25 years. Our mission is to empower individuals through innovative IT solutions.Role OverviewAs a 2nd Line Support Technician, you'll be the go-to expert for resolving complex IT issues within our service level agreements. You'll work with a diverse range of...

  • IT Support Specialist

    3 weeks ago


    Sprowston, United Kingdom Acora Full time

    About AcoraWe're a leading provider of premium experience-led IT services, dedicated to delivering exceptional results for our clients. Our mission is to empower individuals and organizations through innovative IT solutions.Job OverviewAs a 2nd Line Support Technician at Acora, you'll be the go-to expert for resolving complex IT issues. You'll work closely...

  • IT Support Specialist

    3 weeks ago


    Sprowston, United Kingdom Acora Full time

    About AcoraWe're a leading provider of premium experience-led IT services, dedicated to delivering exceptional results for our clients. Our mission is to empower individuals and organizations through innovative IT solutions.Job OverviewAs a 2nd Line Support Technician at Acora, you'll be the go-to expert for resolving complex IT issues. You'll work closely...


  • Sprowston, United Kingdom TeacherActive Full time

    Job Summary:TeacherActive is seeking a dedicated and compassionate Support Specialist to work at a supportive school in Norfolk, helping children with Autism thrive both academically and emotionally.Key Responsibilities:Provide personalized support to children with Autism, fostering a positive and inclusive learning environment.Collaborate with teachers and...


  • Sprowston, United Kingdom TeacherActive Full time

    Job Summary:TeacherActive is seeking a dedicated and compassionate Support Specialist to work at a supportive school in Norfolk, helping children with Autism thrive both academically and emotionally.Key Responsibilities:Provide personalized support to children with Autism, fostering a positive and inclusive learning environment.Collaborate with teachers and...

  • IT Support Specialist

    3 weeks ago


    Sprowston, United Kingdom Acora Full time

    About AcoraWe've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.Our MissionWe strive to unleash the potential of...

  • IT Support Specialist

    3 weeks ago


    Sprowston, United Kingdom Acora Full time

    About AcoraWe've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.Our MissionWe strive to unleash the potential of...

  • Mechanical Engineer

    1 week ago


    Sprowston, United Kingdom First Recruitment Group - IT Full time

    Key Responsibilities:Provide mechanical engineering support across Operations, Maintenance, Projects, Metering, and Integrity departments.Offer expertise during operational shutdowns and outages.Analyse and enhance equipment performance to minimise production losses.Implement and maintain business maintenance strategies and policies.Monitor and optimise...

  • Mechanical Engineer

    1 week ago


    Sprowston, United Kingdom First Recruitment Group - IT Full time

    Key Responsibilities:Provide mechanical engineering support across Operations, Maintenance, Projects, Metering, and Integrity departments.Offer expertise during operational shutdowns and outages.Analyse and enhance equipment performance to minimise production losses.Implement and maintain business maintenance strategies and policies.Monitor and optimise...


  • Sprowston, United Kingdom Select Recruitment Specialists Ltd Full time

    **Job Summary**Select Recruitment Specialists Ltd is seeking a skilled Picking Operative to join our team in the Distribution/Manufacturing sector. As a key member of our team, you will be responsible for picking products from both sheets and computer systems, ensuring accurate and efficient processing.Key Responsibilities:Picking products from sheets and...