Current jobs related to IT Support Specialist - Sprowston - Acora

  • Mechanical Engineer

    3 weeks ago

    Sprowston, United Kingdom First Recruitment Group - IT Full time

    Job Title: Mechanical Engineer - Equipment SpecialistJob Summary:We are seeking an experienced Mechanical Engineer to join our team in Norwich. As a Mechanical Engineer - Equipment Specialist, you will play a vital role in ensuring the reliability and efficiency of diverse mechanical equipment, including piping, valves, pumps, and engine-driven generator...

  • Electronics Specialist

    4 weeks ago

    Sprowston, United Kingdom Service Service Full time

    Job Summary:We are seeking a skilled Electronics Specialist to join our team at Service Service in Norwich. As a key member of our engineering organisation, you will be responsible for diagnosing and resolving complex faults in our electro-mechanical equipment. Key Responsibilities: Conduct thorough fault diagnosis and repair of complex electro-mechanical...

  • Electronics Field Service Specialist

    3 weeks ago

    Sprowston, United Kingdom Serve Group Full time

    Job Advert:Electronics Field Service SpecialistLocation:Worldwide travel (approx. 70% of time), with UK site-based work in NorwichEmployment Type:Full-Time, PermanentSalary:Up to £50k with all travel, accommodation, and meals coveredAbout the Role:We are seeking a dedicated and skilled Electronics Field Service Specialist to join our team. This is a unique...

  • Quality Assurance Technician

    3 weeks ago

    Sprowston, United Kingdom Technique Recruitment Solutions Full time

    Job Role: We are seeking an experienced QA Technician to join our established team at a specialist engineering client based in the North of Norwich city centre. The successful candidate will be responsible for performing 1st off and last off checks on Engineered components, as well as Roving inspection on in process components.Key Responsibilities:•...

  • Qa Technician

    4 weeks ago

    Sprowston, United Kingdom CV-Library Full time

    Job Role: QA technician Location: Based to the North of Norwich city centre Hours: 39 hours. Monday-Thursday 7:30-16:00 and Friday 7:30-15:00. Salary: Permanent Role, based on experience up to £32,000 per annum Holiday: Our holiday is 25 days to take plus bank holidays to add on to this amount. But at Christmas we have a shut down that can vary. Our...

  • Audiology Specialist

    4 weeks ago

    Sprowston, United Kingdom DMR Personnel Ltd Full time

    Audiologist OpportunityWe are seeking an experienced Audiologist to join our dynamic team at DMR Personnel Ltd. As an Audiologist, you will play a key role in delivering diagnostic audiology services to patients referred by local GPs.Key Responsibilities:Deliver an Adult Audiology Service, ensuring accurate assessments and suitable clinical assessments.Take...

  • Audiology Specialist

    4 weeks ago

    Sprowston, United Kingdom DMR Personnel Ltd Full time

    Audiologist OpportunityWe are seeking an experienced Audiologist to join our dynamic team at DMR Personnel Ltd. As an Audiologist, you will play a key role in delivering diagnostic audiology services to patients referred by local GPs.Key Responsibilities:Deliver an Adult Audiology Service, ensuring accurate assessments and suitable clinical assessments.Take...

  • Audiology Specialist

    3 weeks ago

    Sprowston, United Kingdom DMR Personnel Ltd Full time

    About the Role:We are seeking an experienced Audiologist to join our successful and dynamic audiology team. As an Audiologist, you will be responsible for delivering diagnostic audiology services to patients referred by local GPs.Key Responsibilities:Delivering an Adult Audiology Service, ensuring that all patients are assessed accurately, and by the most...

  • Audiology Specialist

    4 weeks ago

    Sprowston, United Kingdom DMR Personnel Ltd Full time

    Job Summary:This is a full-time opportunity to join a successful and dynamic audiology team. As an Audiologist, you will be responsible for delivering diagnostic audiology services to patients referred by local GPs.The postholder will be a key member of our client's Adult Audiology Service team, carrying out all aspects of routine audiological procedures,...

  • Commercial Manager

    2 months ago

    Sprowston, United Kingdom CV-Library Full time

    Recently named as one of the 'Best Big Companies to Work For’ by Best Companies, J. Murphy & Sons Limited (Murphy) is a leading international, specialist engineering and construction company founded in 1951 with a purpose to improve life by delivering world-class infrastructure.   Operating in the United Kingdom, Ireland and Canada,...

  • Network Infrastructure Specialist

    2 months ago

    Sprowston, United Kingdom Pure Resourcing Solutions Limited Full time

    Network Engineer OpportunityWe are seeking an experienced Network Engineer to join our client's team in Norfolk. As a key member of the IT department, you will play a crucial role in upgrading and maintaining the company's network infrastructure.Key Responsibilities:Lead the upgrade and improvement of the organisation's current network...

  • Network Infrastructure Specialist

    2 months ago

    Sprowston, United Kingdom Pure Resourcing Solutions Limited Full time

    Network Engineer OpportunityWe are seeking an experienced Network Engineer to join our client's team in Norfolk. As a key member of the IT department, you will play a crucial role in upgrading and maintaining the company's network infrastructure.Key Responsibilities:Lead the upgrade and improvement of the organisation's current network...

  • Network Infrastructure Specialist

    1 month ago

    Sprowston, United Kingdom Pure Resourcing Solutions Limited Full time

    Network Engineer OpportunityWe are seeking an experienced Network Engineer to join our team at Pure Resourcing Solutions Limited. As a Network Engineer, you will play a pivotal role in upgrading our company's network infrastructure, ensuring it is modern, efficient, and secure.Key Responsibilities:Lead the upgrade and improvement of our current network...

  • Network Infrastructure Specialist

    1 month ago

    Sprowston, United Kingdom Pure Resourcing Solutions Limited Full time

    Network Engineer OpportunityWe are seeking an experienced Network Engineer to join our team at Pure Resourcing Solutions Limited. As a Network Engineer, you will play a pivotal role in upgrading our company's network infrastructure, ensuring it is modern, efficient, and secure.Key Responsibilities:Lead the upgrade and improvement of our current network...

  • Network Infrastructure Specialist

    4 weeks ago

    Sprowston, United Kingdom Pure Resourcing Solutions Limited Full time

    Network Engineer OpportunityWe are seeking an experienced Network Engineer to join our team at Pure Resourcing Solutions Limited. As a Network Engineer, you will play a pivotal role in upgrading and maintaining our client's network infrastructure, ensuring it is modern, efficient, and secure.Key Responsibilities:Lead the upgrade and improvement of the...

  • Offshore Telecomms Specialist

    2 months ago

    Sprowston, United Kingdom NES Fircroft Full time

    Offshore Telecomms Technician Job DescriptionWe are seeking a highly motivated and experienced Offshore Telecomms Technician to join our client's team, providing essential telecomms support across Southern North Sea Assets.Key Responsibilities:Telecommunications Maintenance:Line of Sight Microwave RadioPAGA SystemsIP-Based NetworksMultiplexersMarine &...

  • Offshore Telecomms Specialist

    2 months ago

    Sprowston, United Kingdom NES Fircroft Full time

    Offshore Telecomms Technician Job DescriptionWe are seeking a highly motivated and experienced Offshore Telecomms Technician to join our client's team, providing essential telecomms support across Southern North Sea Assets.Key Responsibilities:Telecommunications Maintenance:Line of Sight Microwave RadioPAGA SystemsIP-Based NetworksMultiplexersMarine &...

  • Software Development Specialist

    4 weeks ago

    Sprowston, United Kingdom Serve Group Full time

    About the Role:We are seeking a highly skilled Systems and Software Development Engineer to join our Research and Development team. As a key member of our team, you will be responsible for designing and developing innovative solutions for our industry.Key Responsibilities:* Design and develop cutting-edge software and systems* Collaborate with...

  • Registered Nurse

    2 weeks ago

    Sprowston, United Kingdom CV-Library Full time

    Registered Nurse (RGN/RMN) Lowestoft, Suffolk  £22.50 per hour + paid breaks + benefits  Permanent Days Meridian Business Support  have an exciting opportunity for a Registered Nurse to join our clients based in Lowestoft, Suffolk.  Our Client is seeking a Nurse, who will work as part of the care team, carrying...

  • Operations Manager

    2 weeks ago

    Sprowston, United Kingdom CV-Library Full time

    Meridian Business Support  have an exciting opportunity for a Operations Manager  to join our home care client based in Lowestoft, Suffolk.  We are recruiting for an experienced Operations Manager who will be reporting to the Regional Operations Director. You will play a critical role in ensuring that the homes are compliant with...

IT Support Specialist

2 months ago

Sprowston, United Kingdom Acora Full time

About Acora

We've been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.

Our Mission

We strive to unleash the potential of people through amazing IT experiences.

Role Overview

You will provide technical support to our customers, working across an array of different technologies and setups. Whether it's through remote assistance or on-site at the customer offices, you'll handle each case with efficiency and professionalism, showcasing your excellent customer service skills.

Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements.

Job Responsibilities

  • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements.
  • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy.
  • To be proactive with case follow-ups and ensure customer satisfaction according to our KPIs.
  • To achieve individual KPIs and in turn contribute to the success of the department.
  • To answer technical queries from customers.
  • To attend customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures.
  • To create, administer, and disable active directory objects.
  • To perform administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes.
  • To perform software updates and installations on end users' workstations and servers.
  • To raise cases from emails received by the department and from the proactive monitoring system.
  • To escalate incidents to senior support team members or external suppliers when required.
  • To create and update Knowledge Base Articles to share knowledge between team members and the wider organisation.
  • To take an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditations.

Key Skills, Knowledge & Experience

  • Proven experience working within a customer service based role.
  • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers.
  • Organisation and time management skills.
  • To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner.
  • To be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment.