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Technical Support Specialist

4 weeks ago

Ledbury, United Kingdom Hewett Recruitment Full time

Product Support Specialist

Ledbury

£28,000-£34,000 D.O.E.

Hewett Recruitment is seeking a Product Support Specialist to diagnose faults with products, provide technical solutions to customers, and assist with continuous improvement projects.

Key Responsibilities:

  • Liaise with customers and assist with their enquiries
  • Diagnose faults and provide technical support for in-field products
  • Assist with continuous improvement projects
  • Develop installation instructions to improve customer clarity
  • Provide technical support regarding all aspects of the product line

Requirements:

  • Previous experience in a Technical Support/Product Specialist position would be beneficial
  • Experience with using MRP software in a manufacturing environment
  • Excellent communication skills are essential
  • Must be a team player
  • Must have a UK Driving Licence and Valid Passport for travel
  • Willing to travel to sites to understand the installation process

This Product Support Specialist opportunity is based in Ledbury and is commutable from Malvern, Hereford, Tewkesbury, and Ross-on-Wye.