{"title":"FireAngel Safety Technology German Language Call Center Representative"}

2 weeks ago


Coventry, Coventry, United Kingdom FireAngel Safety Technology Full time

At FireAngel Safety Technology, we are seeking a highly motivated and customer-focused German language support representative to join our growing team. We are a British technology company dedicated to protecting and saving lives with innovative home safety products.

The ideal candidate will have excellent communication skills, be able to resolve customer inquiries in a timely and professional manner, and be passionate about providing exceptional customer service. As a customer service advocate, you will be the first point of contact for our customers and will be responsible for resolving their queries and issues via phone, email, and chat. If you have a strong background in customer service, are proficient in German, and are looking for a new challenge, we encourage you to apply

Responsibilities:

  • Customer Service: Handle customer inquiries via phone, email, and chat.
  • Product Knowledge: Provide accurate and timely information about our products, their features, and their applications.
  • Problem-Solving: Troubleshoot and resolve customer issues in a professional and courteous manner.

Qualifications:

  • Language Skills: Fluency in German (C1 level or higher).
  • Customer Service Experience: At least 1 year of experience in customer-facing roles.
  • Communication Skills: Excellent verbal and written communication skills.


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