Junior IT Infrastructure Specialist
1 week ago
Atlas SEO is a leading digital marketing agency that specializes in high-end link building and content production. As an Apprentice IT Administrator, you will play a vital role in ensuring the smooth operation of our IT infrastructure.
About the JobWe are looking for a highly motivated and detail-oriented individual to join our team as an Apprentice IT Administrator. The successful candidate will have excellent technical skills and be able to work effectively in a dynamic business environment.
Job DescriptionThe primary responsibilities of this role include:
- Providing onsite and remote support to ensure effective and efficient incident response
- Logging end-user issues and service fulfillment requests using the Jira Service Desk system
- Collaborating with the global IT Team and departments to implement IT projects and initiatives
The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong passion for technology.
Required Skills and QualificationsTo be considered for this role, you must have:
- Excellent technical and hands-on working knowledge in Windows desktop operating systems, MacOS, and Linux
- Working knowledge and experience to maintain and troubleshoot the following: Active Directory (Users and Asset Management), Group Policy Objects, Desktop and Server Hardware, Atlassian (Jira Service Desk, Confluence, and Insights), Video Conferencing Systems based on Zoom, Working knowledge of Azure AD and O365, Experience with JAMF (Enterprise management software for Apple Devices)
- Able to perform day-to-day operational tasks for the following: Network switches and routers, Wireless access network setups, Experience in Virtualization (Hyper-V or VMware), Working knowledge of Backup Solutions such as Veeam or Altaro
- Able to follow the ITIL processes below: Change Management, Service Asset and Configuration Management
Certifications from Microsoft (MCSA - Server 2016 or O365) and Cisco (CCNA) are highly desirable.
BenefitsWe offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. Other benefits include:
- 25 days holiday + Bank Holidays + Christmas break per annum
- 24/7 mental health professional telephone support, and limited face-to-face counselling sessions
If you are a motivated and enthusiastic individual who is passionate about technology, we encourage you to apply for this exciting opportunity.
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