Digital Collections Support Specialist
1 month ago
At Box, we are seeking a highly skilled Collections Digital Support Officer to join our team.
The successful candidate will be responsible for providing front-line support for our Collections Information Database and Digital Preservation Infrastructure.
Key Responsibilities:
- Process system issue reports submitted via online reporting forms, assessing their priority level, and diagnosing issues through discussion, analysis, and delegation to appropriate stakeholders.
- Provide support for data and systems tasks within the Our Screen Heritage project.
- Develop user support resources – for both internal and external users – and implement solutions to direct users to them and maximise their usage.
Requirements:
- Demonstrable experience of using Collections Management Systems.
- Proven experience of working in a technical support role or similar front-line user service area.
- Demonstrable experience of explaining technical concepts to system end users.
- Experience working with large datasets using standard tools e.g. Excel.
What We Offer:
As a Collections Digital Support Officer at Box, you will have the opportunity to work with a talented team and contribute to the success of our Our Screen Heritage project.
We are committed to providing a supportive and inclusive work environment, and we offer a range of benefits to our employees.
Apply now to join our team and take the first step in your career as a Collections Digital Support Officer.
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