Digital Collections Support Specialist

4 weeks ago


London, Greater London, United Kingdom Box Full time
Job Title: Collections Digital Support Officer

Box is seeking a skilled Collections Digital Support Officer to join our team.

Job Summary:

The Collections Digital Support Officer will provide front-line support for our Collections Information Database and Digital Preservation Infrastructure. This role will be responsible for processing system issue reports, providing support for data and systems tasks, and developing user support resources.

Key Responsibilities:
  • Provide technical support for our Collections Management System.
  • Process system issue reports and diagnose issues through discussion and analysis.
  • Support data and systems tasks within our digital preservation project.
  • Develop user support resources and implement solutions to direct users to them.
Requirements:
  • Demonstrable experience of using Collections Management Systems.
  • Proven experience of working in a technical support role or similar front-line user service area.
  • Demonstrable experience of explaining technical concepts to system end users.
  • Experience working with large datasets using standard tools.

This is an exciting opportunity to join our team and contribute to the preservation of our digital collections.

We are looking for a skilled and experienced professional to fill this role.

Please submit your application to be considered for this position.



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