Senior Security Systems Engineer

1 week ago


Birmingham, Birmingham, United Kingdom Johnson Controls, Inc. Full time

Johnson Controls, Inc., a global leader in engineering and integrated solutions, seeks a skilled Senior Security Systems Engineer to join our team.

We are the industry's leading provider of Fire & Security solutions with cutting-edge technology. Our portfolio includes several renowned brands, including ADT, which is a key player in the security sector.

This role offers an exceptional opportunity to work on servicing security systems, including Intruder Alarms, CCTV, and Access Control Systems, while providing outstanding customer service and technical expertise.

About the Role

You will be responsible for servicing security systems to the relevant industry standards, ensuring seamless communication with customers and internal stakeholders. Your primary goal will be to deliver exceptional results while upholding our company's commitment to quality and customer satisfaction.

Key Responsibilities

  • Provide top-notch customer service to exceed expectations and maintain effective relationships with clients and colleagues alike.
  • Safely and efficiently service security devices, minimizing risks and waste while adhering to industry regulations.

Requirements and Qualifications

To succeed in this role, you must possess:

  • Experience within the Fire & Security industry, preferably with a focus on customer-facing environments.
  • A valid driving license and ability to lift and climb ladders as required by the job.
  • Prior experience working in a customer-focused setting or related field.

Preferred Qualifications

  • Hold current relevant qualifications such as 18th edition, NVQ, City and Guilds, or BTEC.

Benefits and Perks

We offer an attractive package that includes:

  • Competitive basic salary with excellent additional earnings potential (estimated: $55,000 - $65,000 per year).
  • Overtime opportunities averaging 450 hours per year.
  • Generous callout payments among the best in the industry.
  • Travel time compensation averaging 3% of basic salary.
  • The Engineering Commission scheme offering approximately 7% of basic salary.
  • Sales referral incentive program.
  • Matched pension contributions up to 7%.
  • 25 days' holiday plus bank holidays.
  • Company-provided vehicle, uniform, PPE, tools, and ongoing training.
  • Industry-leading Health & Safety measures and employee assistance programs.
  • Career progression opportunities through our newly introduced Engineering career ladder.
  • The chance to become a valued member of our successful team.
  • A staff referral scheme offering up to £2,000.
  • Rewards and recognition programs.


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