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Order and Delivery Specialist

2 months ago

Watford, Hertfordshire, United Kingdom ARL Recruitment Ltd Full time
About the Role

We are seeking a highly skilled and motivated individual to join our dynamic team as an Order and Delivery Advisor. As a key member of our team, you will play a crucial role in ensuring our drivers receive the highest level of service.

Key Responsibilities
  • Customer Service Excellence: Deliver outstanding service, handling all interactions professionally and ensuring first-contact resolution.
  • Driver-Focused Support: Prioritize the drivers experience, ensuring it is positive and seamless.
  • Continuous Improvement: Take pride in continuously reviewing and improving processes to enhance efficiency and service quality.
  • Relationship Building: Foster strong, professional relationships with both colleagues and drivers.
  • Problem Solving: Confidently manage difficult situations with calm and control.
  • Compliance & Accuracy: Ensure high standards of accuracy in your work and adherence to GDPR guidelines.
What We're Looking For
  • Effective Communicators: We seek individuals who are articulate, professional, and polite in all interactions.
  • Proactive Team Members: We value those who are always looking for ways to improve and excel in their roles.
  • Team Players: Collaboration is key to our success, and we thrive on shared achievements.
  • Detail-Oriented Professionals: Precision and attention to detail are essential qualities for success in this role.
  • Skilled in Conflict Resolution: We need people who can handle difficult conversations with ease and professionalism.
  • Goal-Driven Individuals: Understanding the importance of meeting targets and taking pride in achieving them is a must.
About Us

We are a leader in the UK's vehicle leasing industry, recognized for our rapid growth and award-winning service. With strong commercial backing, we are on an exciting journey of expansion, and looking for talented individuals to join us.

We are committed to innovation, integrity, and respect. We work smart, think forward, and believe that teamwork is the foundation of our success.