Maintenance Operations Manager

1 month ago


Woodford Green, Greater London, United Kingdom Wates Group Full time

We are seeking a proactive Maintenance Operations Manager to join our Responsive Maintenance division in North East London. As a key member of our team, you will be responsible for delivering high-quality maintenance services to our residents.

Key Responsibilities
  • Evaluate and optimize work scheduling processes to ensure consistent performance against targets.
  • Represent Wates at client and resident performance meetings as requested by the Operations Manager.
  • Lead the responsive repairs function to achieve quality service delivery and efficient material management.
  • Monitor quality of work through inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
  • Develop and implement strategies to improve team performance and employment levels.

To succeed in this role, you must have prior responsive maintenance experience, excellent communication skills, and the ability to problem solve and work under pressure. You should also hold a SSSTS qualification as a minimum.

About Wates

Wates is one of the UK's leading family-owned development, building, and property maintenance companies. Our purpose is to reimagine places for people to thrive, guided by our three promises:

Thriving places – We create sustainable, inclusive, and full of opportunity places that benefit everyone.

Thriving planet – We protect nature and take action on climate change by collaborating with our partners.

Thriving people – We create opportunities and relationships so that everyone feels included, invested, and treated with care.

With a legacy spanning over 125 years, we prioritize our employees' well-being and recognize our commitment to diversity and inclusion.

Award-Winning Employer

Wates has been recognized as Gold Investors in People and a Disability Confident employer. We strive to maintain a positive work environment and promote opportunities for growth and development.

The salary for this position is estimated to be around £55,000 - £65,000 per annum, commensurate with your experience and qualifications.



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