Senior Client Services Director

2 days ago

Hermitage, United Kingdom Publicis Groupe UK Full time
Senior Client Services Manager

At Publicis Groupe UK, we're on a mission to revolutionize the way brands connect with their customers. As a Senior Client Services Manager, you'll play a critical role in driving our e-commerce strategy forward.

We're a fast-growing leader in website personalization, with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal, and The North Face rely on our platform and services to create personalized ecommerce experiences that drive significant onsite conversion and revenue impact.

As part of our team, you'll work closely with our clients to develop strategies and recommendations that achieve core e-commerce goals and objectives. You'll be responsible for managing a portfolio of brands, prioritizing strategies that drive revenue, engagement, and stickiness.

Key responsibilities include:

  • Managing a team of customer success managers to drive e-commerce strategy and campaign execution
  • Setting performance goals, providing consistent feedback, and ensuring ongoing professional development
  • Developing and executing e-commerce strategies that drive revenue and engagement
  • Promoting a culture of accountability, ownership, and continuous improvement
  • Collaborating with UX designers and technical account managers to ensure quality and timeliness of campaign builds
  • Responding to client requests in a timely and effective manner
  • Managing the client renewal process from commercial negotiation to contract finalization
  • Identifying and managing commercial execution of expansion opportunities within your portfolio
  • Preparing and presenting monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI
  • Collaborating with other departments globally to ensure e-commerce strategies are aligned with the overall business strategy

We're looking for someone with:

  • 5+ years of client management experience across e-commerce or Martech
  • A strong understanding of digital marketing, e-commerce, and marketing technology
  • Proven success managing a portfolio and evidence of prioritizing client requests and relationships
  • Ambition and drive to grow existing client contracts through partner site expansion and product upsells
  • An analytical mind who can dive deep into data, identify patterns, and generate insights for the benefit of our customers
  • Excellent communication and presentation skills

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