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Security Project Coordinator

2 months ago

Dagenham, Greater London, United Kingdom Humres - Construction Recruitment Specialists Full time
About the Role

We are seeking a highly skilled Project Manager to join our team at Humres - Construction Recruitment Specialists. The successful candidate will be responsible for delivering security projects, services, and small works to our clients.

The Project Manager will work closely with our Senior Engineers and Regional Engineering Teams to ensure that projects are completed on time, within budget, and to the required standards.

Key ResponsibilitiesCustomer Service
  • Develop and maintain strong relationships with clients to understand their needs and expectations.
  • Manage customer complaints and issues in a timely and professional manner.
  • Collaborate with the Administrator and Operations Management Team to grow service and small works contracts within the region.
Team Management and Support
  • Proactively manage the team to ensure high levels of performance and attendance.
  • Monitor service delivery levels and influence, direct, and work with the Service Engineer(s) to ensure required standards are achieved.
  • Provide an escalation point for Senior Service Engineers and Call Out engineers to ensure customer issues are dealt with promptly.
  • Develop working relationships with cross-functional teams, including internal teams and support our customers.
  • Support the team to ensure jobs are complete/rebooked in a timely manner.
  • Ensure Engineer vehicles are maintained in line with Company procedures and stock is stored safely and securely.
About the Candidate
  • Experience in Project Management across the security industry.
  • Knowledge of Access Control, Door Entry, and CCTV is essential.
  • Experience in Local Authority/Social housing is desirable.
  • Strong organizational and time management skills with the ability to coordinate multiple priorities and deadlines.
  • Highly competent in electronic security systems technology.
  • Excellent relationship management, motivating, and people skills.
  • Excellent verbal and written communication skills.
  • Previous experience working within the Electronic Security industry.