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Airfreight Import Coordinator Specialist

2 months ago


Birmingham, Birmingham, United Kingdom Metro Full time
About the Role

Metro is seeking an experienced Airfreight Import Coordinator to join our Airfreight team on the Birmingham Business Park.

Key Responsibilities
  • Develop and maintain customer standard operating procedures to ensure seamless import operations.
  • Provide accurate and timely financial reports to department managers, highlighting key job file metrics.
  • Take ownership of operational excellence, ensuring a 'customer-centric' approach is applied in all business interactions.
  • Deliver accurate and timely import documentation, including creation and issuance of necessary paperwork.
  • Demonstrate commercial acumen and in-depth understanding of job profitability.
  • Manage freighting and invoicing processes, ensuring accuracy and timeliness.
  • Generate operational reports, identifying and escalating anomalies as necessary.
  • Establish and maintain strong relationships with suppliers, airlines, and overseas partners/agents.
  • Ensure adherence to Metro's policies and procedures.
Key Performance Areas
  • Respond to clients in a timely and accurate manner.
  • Create and issue deliveries and documentation accurately and on time.
  • Avoid airline storage costs for Metro's account.
  • Ensure freighting and rating accuracy meets company policies.
  • Respond to purchase queries within company policy timeframes.
  • Monitor and manage costs and sales.
  • Follow up on operational reports and escalate anomalies.
  • Apply country-specific requirements.
Requirements
  • Industry knowledge of airfreight operations.
  • Ability to work under pressure to meet deadlines.
  • Strong numerical and commercial skills.
  • Excellent attention to detail.
  • Proficiency in computer systems, including Microsoft Windows and Microsoft Office, with experience in Cargowise preferred.
  • Proactive team player with excellent time management and organization skills.
  • Enthusiastic, flexible, and self-motivated individual.
Why Choose Metro?
  • Competitive salary with a bonus paid twice a year.
  • Access to benefits, discounts, and wellness platform.
  • Health cash plan.
  • Octopus Electric Vehicle car scheme.
  • Free parking.
  • Respectful working environment.
  • Opportunities for training and development.