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Care Manager

1 month ago

SouthendonSea, Southend-on-Sea, United Kingdom Home Instead Full time

About the Role

We are seeking a highly skilled and experienced Care Manager to join our team in Southend. As our Care Manager, you will be responsible for the growth and development of our domiciliary care service, ensuring the delivery of outstanding quality care.

Key Responsibilities

  • Working closely with the Director to coordinate the development of a high-quality private domiciliary care service for older people in the local area
  • Acting as the Registered Manager, managing the regulated activity for the office
  • Networking in the local community to raise awareness of the service
  • Promoting the highest standards of care and service
  • Recruiting and training Care Professionals
  • Converting new client enquiries and coordinating staffing rotas
  • Care planning and conducting risk assessments, ensuring compliance with relevant legal and regulatory requirements
  • Managing a team, ensuring exceptional service is delivered to our clients and workloads are managed accordingly
  • Ensuring successful operation of quality control systems and performing quality assurance visits for clients
  • Continually reviewing and improving our processes to ensure the most effective and efficient service is delivered
  • Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
  • Promoting a positive culture in line with the Home Instead ethos and values

Requirements

  • Extensive care experience with a proven track record in providing consistent excellent customer service
  • Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services
  • Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent
  • Excellent knowledge and understanding of compliance and legislative requirements of the care regulations
  • Strong skills in conducting care assessments and care planning
  • Good understanding of systems and processes
  • Excellent interpersonal and communication skills
  • Ability to inspire others and build fantastic working relationships
  • Strong organisation and planning skills
  • Drive and motivation to take on a broad role and develop care services
  • Passionate about providing the highest quality of care
  • Commercially aware and have strong influencing and negotiating skills
  • Ability to work well and accurately under pressure
  • Be responsive, agile, and remain calm whilst dealing with multiple priorities
  • Be flexible to meet demands of the business, including participating in an on-call rota
  • Good working knowledge of IT Systems with experience of Microsoft Office, working with databases, and virtual communication platforms, with the ability to learn and adopt new technologies where appropriate

Benefits

  • Competitive salary (to be discussed)
  • 28 days paid holiday (incl. bank holidays)
  • Healthcare scheme
  • Pension contribution
  • Free on-site parking
  • Staff referral bonus scheme
  • Work laptop & mobile phone
  • Team social events
  • Extensive support and training within the Home Instead network

This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people (clients) we work with. Relationships are at the heart of all we do, and you'll find that working with us will help you achieve great things for your clients as well as giving you a rewarding career, one which will grow with you. We offer an attractive salary and benefits package together with a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure. This role is UK based, and the right to work in the UK will need to be established as part of the recruitment process.