Resident Services Manager

1 day ago


Acton, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time
Resident Services Manager

Deverell Smith Recruitment Ltd is seeking an experienced Resident Services Manager to lead our team at a premium residential site in North Acton. As a key member of our property management team, you will be responsible for delivering exceptional resident experiences and driving business growth.

Key Responsibilities:
  • Lead a team of 4, managing rotas, delegating tasks, and driving performance
  • Handle enquiries, viewings, and leasing offers with a customer-first attitude
  • Build strong relationships with contractors and facilities teams to ensure smooth operations
  • Plan and host exciting resident events to build a sense of community
  • Keep communication fresh through various channels, including social media
  • Coordinate maintenance, safety checks, and inspections to ensure top-notch living standards
  • Oversee tenancy renewals, check-ins, check-outs, and deposit returns
  • Assist in driving rental growth and providing strategic insights on pricing and market trends
  • Manage the building's expenditure budget and explore new revenue streams
Requirements:
  • Proven experience in Property Management and Lettings
  • Strong leadership and people management skills
  • A natural problem-solver with a customer-first attitude
  • A positive, warm, and approachable personality
  • Exceptional organizational and communication skills
  • Tech-savvy, with a good grasp of social media
What We Offer:
  • £38,000 - £40,000 base salary
  • Up to 10% discretionary bonus
  • Monday to Friday, 9am - 6pm, site-based


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