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Senior Concierge
2 months ago
We are seeking a highly skilled and experienced Senior Concierge to join our team at Rendall & Rittner. As a Senior Concierge, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a safe and welcoming environment at our luxury residential development.
Key Responsibilities- Lead and manage a team of concierges to deliver exceptional customer service and maintain a high level of resident satisfaction.
- Develop and implement strategies to drive resident engagement and retention, including regular communication and feedback.
- Manage and coordinate the day-to-day operations of the concierge team, including scheduling, training, and performance management.
- Collaborate with other departments, such as property management and maintenance, to ensure seamless delivery of services and resolve any issues that may arise.
- Provide exceptional customer service to residents and guests, responding to their queries and concerns in a timely and professional manner.
- Manage and maintain accurate records of resident interactions, including complaints and feedback.
- Develop and implement processes to improve resident satisfaction and retention, including regular surveys and feedback sessions.
- Proven experience in a concierge or customer service role, with a strong track record of delivering exceptional customer service.
- Excellent leadership and management skills, with the ability to motivate and inspire a team.
- Strong communication and interpersonal skills, with the ability to build strong relationships with residents, guests, and colleagues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of property management systems and procedures, including resident management software.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
