Customer Service Ambassador

2 days ago


Nottinghamshire, United Kingdom Tesco Full time

About the Role

We are seeking a passionate and customer-focused individual to join our team as a Customer Service Ambassador at Tesco.

Salary: £12.02 per hour, with opportunities for increases based on location and performance.

Job Description: As a Customer Service Ambassador, you will be responsible for delivering exceptional customer service, building rapport with customers, and making decisions that meet their needs.

Key Responsibilities:

  • Know your customers and serve them with passion and pride, giving great natural service.
  • Be knowledgeable about products and services within the store.
  • Work across the store in service, picking, and replenishment areas where required.
  • Put into practice training received to ensure safe and effective work practices.
  • Making decisions that are right for customers, delivering routines that meet customer needs.
  • Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
  • Being knowledgeable about store performance, understanding your role, and what is needed to drive service and sales.
  • Handling products with care to maintain quality.
  • Being yourself, living values, making everyone feel welcome, and following policies.

Requirements:

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, making them leave the store having experienced a great shopping trip.
  • To take the initiative and make decisions that are right for our customers.
  • Work well within a team and communicate openly with others.
  • Build relationships with colleagues to create a team spirit and celebrate success.

Benefits:

  • Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard.
  • Access to free wellbeing services, resources to support mind, body, and life.
  • Life cover of five times pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support all of life's moments, big and small.


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