Technical Director

3 days ago

Atherstone, Warwickshire, United Kingdom MorePeople Full time

Technical Manager Role

About the Position

The Technical Manager will be responsible for enhancing customer satisfaction by delivering quality and innovation, maintaining safety and legal standards, and providing technical insights that support internal teams and customer needs.

Key Responsibilities

Customer-Facing Responsibilities:

  • Technical Support & Issue Resolution: Address customer queries, complaints, and crises proactively, maintaining brand reputation.
  • Customer Interaction & Relationship Building: Attend meetings, audits, and conferences with customers, ensuring clear communication of action plans.
  • Product Quality & Innovation: Regularly update customers on product developments, compliance, and seasonal product variations. Partner with procurement to enhance sourcing options and product specifications.
  • Insightful Industry Updates: Share industry trends, legislative changes, and competitor insights to maintain competitive positioning.
  • New Product Development: Assist in product launches and manage technical activities including shelf-life testing and packaging validation.

Internal Support Responsibilities:

  • Cross-Departmental Collaboration: Work closely with technical, procurement, and quality departments to ensure alignment on customer requirements and delivery standards.
  • Supply Chain Analysis: Understand and support supply chain costing, product yield, and wastage metrics to assist in effective sourcing and trade planning.
  • Documentation & Compliance: Maintain up-to-date technical documentation, manage supplier audits, and ensure regulatory compliance.
  • Quality Monitoring: Oversee the quality of packed products against customer standards through production monitoring and store visits.
  • Industry Engagement: Engage with regulatory bodies and produce industry groups to keep abreast of best practices in the fresh food sector.

Requirements

  • Education: Degree-level qualification in a relevant field.
  • Experience: 3-5 years in a technical, commercial, or procurement role within the fresh produce industry, with regular customer engagement.
  • Skills: Project management, customer relations, Microsoft Office expertise, and strong organizational skills.
  • Mobility: Flexibility to travel as needed and a clean UK driving license.

This position reports directly to the Head of Technical and collaborates extensively with cross-functional teams. It's an ideal opportunity for a proactive candidate to drive customer satisfaction through technical expertise, relationship building, and quality assurance within a dynamic, fast-paced environment.

What We Offer

Competitive salary, career development opportunities, and the chance to work with a passionate team that shares your commitment to excellence.

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