IT Service Delivery Engineer
3 weeks ago
Our client, a leading Managed Service Provider based in Redhill, is seeking a talented Help Desk Technician to join their team. This exciting opportunity will allow you to develop your skills and knowledge in a dynamic and supportive environment.
About the Role:
The successful candidate will act as a 2nd line point of contact for phone calls, emails, and tickets from customers regarding IT issues, incidents, and requests. They will be responsible for maintaining a high degree of customer service and taking ownership of support queries from start to finish, escalating if necessary.
Key Responsibilities:
* Act as a 2nd line point of contact for phone calls, emails, and tickets from customers regarding IT issues, incidents, and requests.
* Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary.
* Develop strong working relationships with customers and third-party partners.
* Contribute to Project Work & new customer on-boardings when required.
Requirements:
* Gained experience of working within an MSP or similar environment, for a minimum of two/three years.
* Possess a good understanding of Microsoft Windows based technologies (i.e., Active Directory), Servers (i.e., Hyper-V, VMware, Dell), Virtual Desktop (i.e., Citrix, RDS)
* Networking (i.e., switches, firewalls), Backups (i.e., Veeam, off-site).
* Exceptionally well-organized person, with an eagle eye for detail.
* Superb communication skills, both verbal and written.
* Comfortable with working some (paid) overtime periodically, as is the nature of working within IT.
* Harbour a natural curiosity and passion for technology.
Benefits:
- Competitive salary: £37,500 per annum.
- 22 days annual leave, rising to 25 (accruing a day per year)
- Performance-based bonus
- Company laptop
- Training opportunities
- Frequent team social events.
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