Client Success Partner

2 days ago


Chelmsford, Essex, United Kingdom Big Business Events Full time

Job Title: Client Success Partner

Location: Chelmsford, Office based role

Employment Type: Permanent

Working Hours: Monday to Friday, 9:00 AM - 5:30 PM

We are looking for a skilled Client Success Partner to join our team at Big Business Events. As a critical member of our client-facing team, you will be responsible for ensuring our clients receive exceptional support and guidance throughout their journey with us.

About the Role:

The ideal candidate will have a proven track record of delivering outstanding client satisfaction and will be passionate about building long-term relationships with our clients. You will work closely with our clients to understand their needs and provide tailored solutions to meet their goals.

Duties & Responsibilities:

  • Serve as the primary point of contact for high-value clients, maintaining and enhancing relationships.
  • Proactively schedule and promote client attendance at our events to maximise participation.
  • Foster trust and engagement by nurturing client relationships and demonstrating the value of our products and services.
  • Effectively manage program resources to support clients' needs.
  • Take ownership of key performance metrics in your area and consistently work towards achieving them.
  • Host engaging discovery and onboarding meetings via Zoom to ensure a seamless start to the client's journey.

Salary: £50,000 - £70,000 per annum depending on experience.

Requirements:

  • Excels at delivering top-tier client support and account management.
  • Thrives in a target-driven environment and is motivated by success.
  • Possesses strong interpersonal and communication skills.
  • Is highly organised and demonstrates excellent time management.
  • Takes ownership and accountability for their work, consistently striving for excellence.


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