Client Success Partner
2 days ago
Job Title: Client Success Partner
Location: Chelmsford, Office based role
Employment Type: Permanent
Working Hours: Monday to Friday, 9:00 AM - 5:30 PM
We are looking for a skilled Client Success Partner to join our team at Big Business Events. As a critical member of our client-facing team, you will be responsible for ensuring our clients receive exceptional support and guidance throughout their journey with us.
About the Role:
The ideal candidate will have a proven track record of delivering outstanding client satisfaction and will be passionate about building long-term relationships with our clients. You will work closely with our clients to understand their needs and provide tailored solutions to meet their goals.
Duties & Responsibilities:
- Serve as the primary point of contact for high-value clients, maintaining and enhancing relationships.
- Proactively schedule and promote client attendance at our events to maximise participation.
- Foster trust and engagement by nurturing client relationships and demonstrating the value of our products and services.
- Effectively manage program resources to support clients' needs.
- Take ownership of key performance metrics in your area and consistently work towards achieving them.
- Host engaging discovery and onboarding meetings via Zoom to ensure a seamless start to the client's journey.
Salary: £50,000 - £70,000 per annum depending on experience.
Requirements:
- Excels at delivering top-tier client support and account management.
- Thrives in a target-driven environment and is motivated by success.
- Possesses strong interpersonal and communication skills.
- Is highly organised and demonstrates excellent time management.
- Takes ownership and accountability for their work, consistently striving for excellence.
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