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Dynamic Operations Specialist

1 month ago

Croydon, Greater London, United Kingdom Johnsons Full time

Job Overview

We are seeking an experienced and motivated Operations Specialist to join our dynamic team at Johnsons. This is an exciting opportunity for a results-driven professional to take on a key leadership role and drive operational excellence across the branch.

Job Summary

As an Operations Specialist, you will be responsible for managing the day-to-day operations of the branch, ensuring the efficient management of resources, and promoting a culture of excellence. You will be an excellent communicator, able to motivate a team and promote team working, with a strong focus on customer service and quality.

Key Responsibilities

  • Manage the daily operations diary, allocating resources, briefing the team members for their daily activities, booking external resources/labour, and issuing equipment.
  • Ensure the branch operates within budget, maximizing profitability and minimizing costs.
  • Develop and implement operational procedures to improve efficiency and effectiveness.
  • Foster a culture of excellence, promoting customer satisfaction, quality, and safety.
  • Manage and develop the operational team, providing coaching, training, and feedback to ensure they have the skills and knowledge required to perform their roles effectively.
  • Collaborate with other departments to achieve business objectives, providing input and recommendations on operational matters.
  • Conduct regular site visits to monitor performance, provide coaching and feedback, and identify areas for improvement.
  • Develop and maintain relationships with clients, understanding their needs and expectations, and providing exceptional customer service.
  • Stay up-to-date with industry developments, best practices, and regulatory requirements, applying this knowledge to improve operational performance.

Requirements

  • Bachelor's degree in a relevant field, such as business administration, operations management, or a related field.
  • 5+ years of experience in operations management, preferably in a leadership role.
  • Proven track record of achieving operational excellence, improving efficiency, and reducing costs.
  • Excellent communication and interpersonal skills, with the ability to motivate and develop a team.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong customer service skills, with a focus on quality and satisfaction.
  • Ability to work collaboratively with cross-functional teams, building strong relationships and influencing others.

Salary Range

The salary range for this role is £55,000 - £65,000 per annum, depending on experience.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
  • Comprehensive training and development programs.

Application Instructions

If you are a motivated and results-driven professional looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter outlining your experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.