IT Support Specialist
3 weeks ago
Are you passionate about delivering exceptional IT support? We're looking for a skilled 2nd Line Service Desk Engineer to join our dynamic team of experts. In this role, you'll be the go-to expert for escalated technical issues, ensuring our clients' IT systems run smoothly.
Key Responsibilities:
- Efficiently manage technical cases and keep clients updated.
- Oversee the progress of technical issues handled by the team.
- Use monitoring software to keep a close eye on clients' IT systems.
- Evaluate and escalate issues promptly when necessary to ensure quick resolutions.
About the Role:
- Previous experience in IT helpdesk support.
- Strong knowledge of various IT systems.
- Excellent customer service skills.
- Relevant IT qualifications.
- GCSEs in Maths and English (or equivalent).
- A UK driving license.
What We Offer:
- Hybrid Working Options: Balance your work and personal life.
- 25 Days Annual Leave: Plus bank holidays for ample rest.
- Learning & Development: Grow your skills with ongoing training.
- Cycle to Work Scheme & Technology Vouchers: Save on your commute and tech gadgets.
- Enhanced Family Leave: Extra support when you need it most.
- Celebration Day: An additional day off each year for your special occasions.
- Salary Sacrifice Pension: Plan for your future.
- 2 Paid Volunteer Days: Give back to the community with our support.
- Social Events & Competitions: Enjoy team bonding activities.
- Discount & Cashback Scheme: Save on everyday expenses.
- Group Income Protection & Life Insurance: Peace of mind for you and your family.
- EAP & Virtual GP Service: Access health support when you need it.
We're looking for a skilled professional to join our team and contribute to delivering exceptional IT support. Apply now to take the next step in your IT career.
Job Details:
Type: Permanent - Full Time
Location: Sandiacre, Nottinghamshire
Job Function: Service
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