Freight Forwarding Operations Manager

2 months ago

London, Greater London, United Kingdom Willis Global Ltd Full time

About the Role:

We are seeking a highly skilled and experienced Freight Forwarding Operations Manager to join our team at Willis Global Ltd. As a key member of our logistics team, you will be responsible for overseeing all import/export freight forwarding operations, warehouse operations, and facilities management for our Manchester office.

Main Responsibilities:

  • Leadership & Team Management:
    • Lead, mentor, and support team members in achieving their goals and targets.
    • Line manage staff, oversee day-to-day operations, and ensure efficient performance.
    • Provide training, supervision, and maintain staff training records.
  • Operational Management:
    • Oversee import and export freight forwarding operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.
    • Create, maintain, and enforce SOPs for the department, ensuring compliance with industry standards.
    • Communicate and report internal leads to sales and customer service teams.
    • Ensure accurate quotations are processed, communicated within two hours, and recorded.
    • Drive process improvements and operational efficiencies in collaboration with the warehouse and line manager.
    • Manage Manchester warehouse operations and maintain smooth workflow.
  • Sales & Customer Management:
    • Supervise local sales activities, ensuring the sales team is informed and capable of delivering services that align with company objectives.
    • Build and maintain strong customer relationships, addressing queries and concerns.
    • Report sales activities and ensure ongoing communication with the company network.
  • Financial & Procurement:
    • Authorise and scrutinise invoices, ensuring compliance with company policies.
    • Oversee department cost capture, ensuring timely and accurate financial reporting.
    • Ensure value for money in procurement processes.
  • Health & Safety:
    • Act as the senior fire warden and local representative for Health & Safety issues, ensuring compliance and good practice.
    • Carry out regular safety inspections, ensuring walkways, fire exits, and general housekeeping are safe and compliant.
    • Oversee contractor compliance with Health & Safety standards, managing risk assessments and incident reporting.
    • Maintain and inspect equipment, reporting any issues immediately.
    • Provide PPE to staff and ensure adherence to safety protocols.
  • Compliance & Reporting:
    • Attend business and Health & Safety meetings, ensuring that decisions align with company policies.
    • Ensure timely generation of reports and submission to line management.

Requirements:

  • Proven experience in leading and managing teams effectively within the freight forwarding sector.
  • Comprehensive understanding of import/export operations and regulatory compliance.
  • Strong background in health and safety management, ideally within a warehouse environment.
  • Exceptional communication and interpersonal skills, with the ability to solve problems efficiently.
  • Solid financial management skills, particularly in cost tracking and invoice processing.
  • Demonstrates initiative and the ability to meet deadlines in a fast-paced, dynamic setting.

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