Visitor Experience Coordinator

12 hours ago


Edinburgh, Edinburgh, United Kingdom The Royal Household Full time £13
Job Overview:

At The Royal Household, we are seeking a highly skilled and enthusiastic Visitor Experience Coordinator to join our team at The Palace of Holyroodhouse. This exciting opportunity will enable you to make a real difference in the lives of our visitors, delivering an exceptional experience that exceeds their expectations.

About the Role:

  • Develop and deliver engaging experiences for visitors, enhancing their understanding and enjoyment of the Royal Collection and local area.
  • Collaborate with colleagues to create a seamless visitor journey, ensuring every visitor has an exceptional experience from welcome to goodbye.
  • Maintain a thorough knowledge of the Royal Collection and local area, enabling you to provide accurate and informative responses to visitor questions.
  • Contribute to the maintenance of high presentation standards throughout the day, ensuring the visitor route is well-managed and welcoming.
  • Be aware of and comply with all relevant health and safety policies and procedures, prioritising visitor safety and security at all times.

Key Responsibilities:

  1. Design and deliver interactive experiences that engage and inspire visitors, promoting a deeper understanding and appreciation of the Royal Collection and local area.
  2. Work collaboratively with colleagues to develop and implement effective visitor engagement strategies, ensuring every visitor has a memorable experience.
  3. Provide exceptional customer service, responding promptly to visitor queries and resolving any issues that may arise.
  4. Contribute to the development and delivery of training programs for colleagues, ensuring they have the skills and knowledge needed to deliver exceptional visitor experiences.
  5. Monitor and evaluate visitor feedback, using insights to inform future improvements and developments.

About You:

Essential Criteria:

  • A passion for delivering exceptional visitor experiences, with a strong focus on customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to engage and inspire visitors of all ages and backgrounds.
  • Strong organisational and time management skills, with the ability to work effectively under pressure.
  • A flexible and adaptable approach, with the ability to respond to changing circumstances and priorities as necessary.

Salary:

£12.60 per hour

Benefits:

  • Competitive pay
  • Complimentary lunch during your shift
  • The opportunity to join a large, friendly, and sociable team
  • Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops


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