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After Sales Manager

2 months ago

Hixon, United Kingdom Nicholas Clarke Associates Ltd Full time
After Sales Manager

Our client, a leading engineering business, is seeking an experienced After Sales Manager to join their team. As a key member of the organization, you will be responsible for providing exceptional customer service and support to dealers across the UK and internationally.

Key Responsibilities:
  • Provide a world-class customer care focused service and spare parts function
  • Work closely with dealers to understand their spares and service requirements
  • Sell additional services to dealers to facilitate revenue growth
  • Provision of user training and technical product guidance
  • Utilisation of the company's ERP system
  • Management of the 3D parts portal
  • Lead a team of 6 experienced members of staff
Requirements:
  • Automotive or Engineering Industry experience
  • After Sales, Sales Management or Customer Support/Service Management experience
  • Ability to build rapport and relationships with a variety of stakeholders and decision makers
  • Strong communication skills and organisational ability
  • Basic Mechanical Engineering knowledge (desirable)

This is a unique opportunity for an experienced After Sales Manager to join a well-established, innovative and successful engineering business. With significant growth plans, this company offers fantastic long-term career prospects for the right candidate.