Station Agent Lead

6 hours ago


Stirling, Stirling, United Kingdom Europcar Full time

About the Position:

Station Agent Lead – Fleet Maintenance and Customer Service

We are seeking an experienced Station Agent Lead to oversee our fleet operations and ensure exceptional customer service at Europcar Mobility Group.

Your Key Responsibilities:

  • Oversee the preparation of vehicles according to our high-quality standards, ensuring they are clean, road-legal, and meet all documentation requirements.
  • Conduct thorough inspections using the Ready for Rent Checklist to ensure all vehicles are prepared for customer handover.
  • Lead a team of Station Agents in identifying any damage or maintenance issues, reporting these findings, and completing all necessary documentation at collection points.
  • Work closely with the Station Manager, Fleet Manager, and Team Leader to assist in all tasks, including vehicle movements, customer service, and business development activities.
  • Maintain a high standard of customer service, ensuring all interactions are professional and up to company standards.

Requirements:

  • Proven experience in fleet management and customer service.
  • Excellent leadership and communication skills.

Salary: The estimated annual salary for this position is around €30,000 - €40,000 depending on location and experience.



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