Technical Support and Asset Management Lead

5 days ago


Syston, Leicestershire, United Kingdom Dunelm Full time

About the Role

Dunelm is seeking a skilled Technical Support and Asset Management Lead to join its team. As a hybrid role, you will work from home and our office in Leicester, delivering stable, reliable, and robust IT services.

You will oversee the day-to-day operation and delivery of a high-performing support function, working in conjunction with two Tech Support Leads. Your key responsibilities will include managing end-user hardware and software resources, ensuring a robust and effective asset management strategy, and presenting yourself as a trustworthy, professional, and technically proficient support lead.

About the Team

Our Tech Support team consists of three main areas: Automation and Development, Digital Workspace, and Technical Support. The Automation and Development team focuses on improving our service through the enhancement of ServiceNow and improving efficiencies through automation using UIPath. The Digital Workspace team manages and develops all end-user devices, operating systems, and applications.

We are committed to creating a full inclusive environment that is representative of our customers and locations. We recognize the value and importance of inclusion and diversity and welcome applications from all candidates, regardless of sex, age, race, religion, disability, neuro-diversity, gender, or sexual identity, socio-economic background, or education.


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