Senior Manager for Luxury Footwear Operations

2 weeks ago


London, Greater London, United Kingdom Kurt Geiger Full time

About the Role

Kurt Geiger is seeking a highly experienced Senior Manager to lead our Ladies Footwear department at Harrods. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer service, and developing a high-performing team.

Key Responsibilities

  • Deliver budgeted sales and contribute to the overall commercial strategy of the business.
  • Create a customer-centric culture by continuously reviewing and improving our service proposition to exceed customer expectations.
  • Develop and maintain strong relationships with Host Store and concession partners to drive business growth.
  • Take ownership of operational excellence, ensuring seamless day-to-day operations and maintaining high standards of presentation and customer service.
  • Contribute to the development of the department, aligning with consumer demands and business opportunities.
  • Effectively schedule and oversee the planning of staff to ensure maximum floor coverage and meet business objectives.

Requirements

  • Proven track record of managing large teams and driving performance through people.
  • Experience of managing P&L accountability and driving bottom-line contribution.
  • Excellent relationship-building skills, with the ability to build internal and external relationships.
  • Background in a luxury fashion-forward footwear or accessory brand, with a proven ability to represent the brand.

About Us

Kurt Geiger is a leading luxury footwear and accessory brand with a rich history dating back to 1963. We operate over 70 stand-alone stores and partner with some of the world's most famous department stores. Our brand values are built around kindness, diversity, and inclusivity, and we strive to empower our talent to be confident and true to themselves.



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