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Homelessness Prevention Specialist

2 months ago

London, Greater London, United Kingdom Hestia Housing Support Full time
About the Role

We are seeking a highly skilled and experienced Homelessness Prevention Specialist to join our Modern Slavery Response Team at Hestia Housing Support. As a key member of our team, you will play a crucial role in providing specialist support and guidance to advocates working with service users who are homeless or at risk of homelessness.

Key Responsibilities
  • Provide extensive knowledge around housing legislation and have a proven background in working with those impacted by housing-related issues.
  • Offer tailored support to advocates working with service users who are homeless or at risk of homelessness by liaising with local authorities and other homeless stakeholders.
  • Act as a key point of contact to advocates and hold housing advice clinics and drop-ins to support them to manage complex housing cases and provide strategic oversight.
  • Review housing-related applications and referrals and offer tailored support and advice on a case-by-case basis.
  • Keep updated on any changes to the Homelessness Code of Guidance and contractual safehouse guidelines and regulations.
  • Oversee service users in alternative accommodation due to homelessness.
  • Provide support to advocates on difficult housing cases and sharing best practice.
  • Attend team meetings and take part in Service policy and strategic planning.
  • Create resources and update them regularly.
  • Deliver housing-related workshops around housing legislation to advocates.
  • Be an active part of the housing champions group.
Requirements
  • Demonstrate knowledge and experience or relevant qualifications of working with housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act, and homelessness eviction and tenants' rights.
  • Have experience with advocacy and mediation around complex housing issues faced by the client group.
  • Demonstrate knowledge and experience of working with welfare benefits legislation (including welfare reform) and Health and Safety.
  • Have knowledge and experience of working with the causes of homelessness and the ability to create interventions with service users to address these.
  • Be solution-focused and proactive in achieving high-quality client work and results in a fast-paced and outcome-focused environment.
  • Have previously worked in a target-led environment.
  • Thrive in negotiating and accomplishing daily outcomes.
  • Be an excellent communicator and people person who is genuine and empathetic.
  • Have strong work ethics with excellent customer service focus.
  • Have impeccable organisational skills.
  • Be able to positively manage complex work projects and own workload in line with service standards and Hestia values, working towards client progression and meeting service targets and deadlines, reviewing work and priorities.
  • Be able to use computer systems, including databases, as part of your day-to-day work.
  • Have strong communication skills and the ability to record good-quality data, case notes, plans, and outcomes accurately and timely.
  • Be excellent at building relationships with team members and the public.
  • Be socially conscious and want to make a difference.
About Hestia Housing Support

We are a disability confident employer and are committed to creating and maintaining a diverse and inclusive workforce. We value the skills, abilities, talent, and experiences that different people and communities bring to our organisation. We offer a supportive, inclusive, and resolution-driven work environment where your contributions are recognised and valued.