Digital Transformation Leader
2 weeks ago
About EXL
EXL is a leading global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. We bring together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world's leading corporations.
Role Overview
We are seeking an experienced Digital Transformation Leader to join our team in London, UK. As a key member of our team, you will drive digital transformation for our clients, leveraging AI and customer experience (CX) strategies, particularly within the Banking, Financial Services, and Insurance sectors.
About the Role
- Key Responsibilities:
- Define and implement digital CX and AI go-to-market strategy for target industry segments
- Lead opportunity identification, progression, and closure for end-to-end customer value chain transformation for our clients
- Develop and implement CX solution design and roadmap, including customer experience design, customer journey mapping, conversational AI implementation, solution architecture, and technical architecture
- Foster deep relationships with client stakeholders by demonstrating insight and thought leadership on application of digital in their context
- Work with teams across the business to generate innovative AI and CX solution opportunities
About You
- Qualifications and Experience:
- 12+ years of proven track record in leading CX transformation and driving P&L of digital teams
- Significant industry/domain experience in Banking, Financial Services, and Insurance
- Customer experience design, customer journey mapping, conversational AI implementation, solution architecture, and technical architecture
- Strong expertise in one or more CCaaS solutions like NICE, Genesys, AWS
- Led large technology-led organizational change initiatives
What We Offer
- A competitive salary of £120,000 per annum
- A generous bonus structure
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