Customer Support Associate

3 weeks ago


Sunderland, Sunderland, United Kingdom Co-Operative Energy Ltd Full time

As a Customer Support Associate at Co-Operative Energy Ltd, you'll play a vital role in providing top-notch support to our customers. You'll be the first point of contact for many of our customers, helping them with their queries, and resolving any issues they may have.

About the Role

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences. You'll work closely with our customers, listening to their concerns, and providing solutions that meet their needs.

We're committed to creating a warm and welcoming environment for everyone. If you're enthusiastic about building strong relationships and making a positive impact, we'd love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service and respond to customer inquiries
  • Resolve customer complaints and issues in a fair and professional manner
  • Maintain accurate records and reports as required

What We Offer:

  • A competitive salary of £24,000 - £30,000 per annum, depending on experience
  • Ongoing training and development opportunities to enhance your skills
  • A supportive and collaborative work environment
  • The chance to make a real difference in the lives of our customers
Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure and prioritize tasks
  • Knowledge of customer service principles and practices

We're an equal opportunities employer and welcome applications from candidates who share our values and commitment to excellence.


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